Converged Communications

In today’s competitive marketplace, an organisation’s business agility is determined by the speed with which it can transform data into information and accelerate communication – internally as well as with customers and partners. VoIP works in partnership with our customers to integrate traditional communication tools with collaboration technologies that provide new ways for users to communicate from any location, using any device and accessing any application to improve business processes and overall productivity.

We provide Converged Communications Solutions and services around:

• Business Communications - We provide a secure and robust voice infrastructure as the platform for richer communication and collaboration that can reduce costs and offers more productive communications.
• Integrated Collaboration - We help you to reduce costs and improve business process speed by integrating multiple communication devices with presence within your users’ working environment.
• Contact Centres - We create and deliver integrated customer interaction management across communication channels that retains and grows the value of your customer base.
• Enterprise Mobility - We improve the productivity of remote and mobile workers through seamless access to corporate communication tools and business applications, irrespective of location, resulting in increased productivity and effectiveness.
• Visual Communications - We implement video conferencing integrated with applications to improve interaction and the quality of remote collaboration, eliminating the time and cost penalties of travelling.

VoIP

• has deployed more than 50,000 IP handsets and desktop clients for customers around Australia.
• has successfully integrated unified communications solution for large organisations in critical environments
• is a certified Alcatel-Lucent, Avaya and Microsoft Unified Communication partner.

Delivering business value

Our Converged Communications solutions and services enable clients to enter a connected world of seamless communication and collaboration that reduces costs, increases employee productivity, delivers a competitive advantage and enhances customer service. We combine innovative technologies with our proven deployment methodologies, embedded security and ongoing operational management. This ensures service levels are consistently achieved.