Why should you consider partnering with us?
Our people
People are the core of VoIP. Our employees are not only among the most highly qualified IT professionals in the world, they are also passionate about delivery. Going above and beyond to exceed clients’ expectations is the very foundation of our culture. Our people draw on their up-to-date technical knowledge, their extensive practical experience and their understanding of emerging technologies to create scalable solutions that deliver sustainable value to our customers.
We currently employ in excess of 180 staffs including some of the most highly qualified and experienced communications specialists. Our service centres throughout Australia provide services extending from frontline support right through to in house advanced technical support - without the need to refer to the equipment manufacturer. The qualifications of the VoIP engineers are without equal in the Australian market.
Our engagement with customers
Our goal is to become your trusted technology advisors, helping you to navigate through the ever expanding maze of diverse technologies, vendors and solutions available in the worldwide market. Our approach is always customer-centric and our focus is consistently on performance excellence. Our commitment to our customers is taken seriously throughout our organisation. Our service delivery is based on proven systems and industry best practices and standards. Our clients trust our judgment, because our focus is on understanding their business, grasping their business challenges, and providing professional advice on how technology can help them accomplishing their business goals.
Our business value
VoIP is not about delivering technology solutions. We’re about delivering business value and enabling new processes that improve our customer’s productivity. We can help you address critical business issues like:
- Driving operational efficiency of communications infrastructures - We continuously balance the issue of driving down operational costs versus improving reliability, flexibility and quality of service.
- Reducing risk of infrastructure incidents - We reduce your risk by offering solutions that provide high availability and resilient to external and internal incidents and threats.
- Creating profitable customer engagement - We develop and improve your communications channels to deliver lasting customer engagements at lower costs.
- Improving employee productivity - We improve your internal and external collaboration to deliver greater employee productivity and improved information sharing.
- Maximizing the value of IT infrastructure assets - We maximize the value of your assets while minimizing the cost of operating and managing it.
We understand how technology can contribute to the drive for greater competitive advantage and growth in tough markets, and our solutions are geared towards supporting your business goals. By staying attuned to emerging technology trends and harnessing technology applicable to advancing your systems and processes, we help you to cost-effectively leverage on your current investments in communications infrastructure.
By partnering with VoIP, your organisation is given access to highly skilled, multi-vendor networking specialists. Our combination of vendors accreditation together with our breadth of practical experience provides the perfect complement to your internal skills and those of your other business partners. VoIP can operate in a partial outsource, full outsource or facilities management environment – the choice is yours.
VoIP has been selected as a partner by large and innovative multinational network equipment and software manufacturers and vendors such as Alcatel-Lucent, Avaya, Cisco, Juniper, Brocade, Amcom, Microsoft and other well-known suppliers in this market space. VoIP is therefore ideally positioned to provide solution based on industry best of breed technology.
