Full Lifecycle Service Delivery
VoIP is dedicated to providing complete service and support to its customers in the areas of network integration, design, equipment supply, installation, security, performance monitoring, and maintenance. With branches in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra and with major regional centres being supported through partners, we are well positioned to provide national coverage and local service wherever you are located.
VoIP offers a full lifecycle of IT infrastructure services. We’re focused on the development of managed services to meet our clients’ demands for more flexibility in the out-tasking of IT support, and our multi-sourcing capabilities offer even greater customisation to meet your specific technology needs.
We align our services offering to the IT Infrastructure Library (ITIL) framework, the industry’s best practice benchmark for service management and delivery. Our Services Continuum describes our services philosophy. This is an end-to-end services framework, providing a secure matrix to support every step of your technology journey. It incorporates six critical stages of service delivery, each stage underpinned by our service philosophy of extracting maximum business value from your IT investment.
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We deliver business value at every stage of our Services Framework. You can engage with us at any point along this Service Framework, depending on your needs and partnering strategies.
- Plan - We conduct a thorough evaluation of your current environment and recommend the technology required to support your business objectives. This enables you to justify your proposed technology investment from a business perspective.
- Build - We ensure that the most appropriate technology is procured, integrated and deployed into your communications infrastructure; reducing risk and ensuring projects are delivered on time, on quality, on budget.
- Support - We address the ongoing maintenance and monitoring of your technology environment. Our investment in people, processes and systems enables us to deliver a higher quality of service at a compelling price.
- Manage - We take responsibility for running your communications infrastructure throughout the technology lifecycle. The result is lower operating costs. By reducing the number of incidents and faults, and ultimately lowering the cost of managing the environment, we help you maximize the return on your current infrastructure investment.
- Improve - We partner with you to ensure that your IT strategy, architecture and systems evolve to support the business strategy. With our thorough understanding of the IT infrastructure required to successfully deliver on the business strategy, we assist you in aligning your IT investments and business objectives.
- Innovate - We provide you with an ongoing service that includes all activities related to the development and commercialisation of new ideas. We work with you to enhance your competitive advantage through the innovative use of current and new IT solutions.
VoIP uses the Information Technology Infrastructure Library (ITIL) framework Operations Model to establish a specific Operations Model best suited for our customers. Processes and methodologies will be established jointly with customers to cover all the key elements of the ITIL framework areas.
Delivering business value
For national clients, our national procurement and logistics capabilities allow us to get IT infrastructure up and running in new regions seamlessly and with significant time and cost savings. Added to our deep technical skills and networking heritage, our systems give us an unrivalled capacity to deliver exactly what we promise, on time, on quality and within budget.