Quality Policy

VoIP Pty Ltd, will document, implement, monitor and continuously improve the various business processes within the Company, through input from employees, regular management review meetings, internal audits and ongoing accreditation of AS/NZS ISO 9001.

The CEO accepts overall responsibility for reviewing the effectiveness and continuing suitability of this policy, the management system, the company objectives, addressing opportunities for improvement, and compliance with relevant statutory and regulatory requirements on a regular basis through management reviews.

Every VoIP manager is responsible for ensuring all the personnel under their report are aware of and work in harmony with the Company’s business objectives.  VoIP employees are responsible for ensuring that our service meets clients’ requirements through their actions, in accordance with stated customer needs and agreed commitments made by VoIP Management. Performance will be measured through the analysis of client perceptions/observations/customer feedback and the analysis of completed work.

The CEO or nominee appointed by the CEO is responsible for the management of the Quality Management System and for ensuring that all managers are aware of all audit findings and resultant corrective/preventative action and material changes to the business processes.

VoIP has a management structure in place with clearly defined responsibilities and reporting lines, which facilitates the definition and achievement of the Company’s Business objectives.

The above framework allows us to improve our effectiveness in:

  • supplying business solutions that meet or exceed customers’ requirements and expectations,
  • promoting “best practice”, as reviewed and agreed by senior management, as part of our usual business process,
  • providing an environment in which employees are given the opportunity to improve their skills and progress their career within the company, through regular appraisals and relevant training, within the framework of business needs and perceived future business needs; and
  • identifying and complying with all relevant Federal and State statutory and regulatory requirements.

It is our intention to encourage the personal commitment of all VoIP staff to the objectives of the QMS and to embrace the agreed working practices as part of their daily responsibilities.

This policy is reviewed on an annual basis by the CEO to ensure that it continues to be appropriate to the Company and its objectives.

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